Shipping policy

 

This Shipping Policy outlines the details of how PlateVanish handles the shipping and delivery of Stealth Plate Curtains to our valued customers. We aim to provide a smooth and transparent shipping experience. Please read this policy carefully to understand our procedures and expectations.

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. 

“At PlateVanish, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across United States and make sure that you deserve the most quality levels of responsiveness at any time”

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges

Free Shipping
We offer free shipping on all orders within the United States.

International Shipping
For orders shipped to the following countries, a shipping fee of $15.00 USD applies:
Canada, Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain and Sweden

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.

Handling, Transit, and Order Cut-off Time for the United States, Canada, Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, United Kingdom, Portugal, Romania, Slovakia, Spain, Mexico, Peru, Vietnam, Taiwan, Latvia, Pakistan and Sweden:

Handling time 1-2 Business Days (Monday to Friday)

Transit time: 5-8 Business Days (Monday to Friday)

Cut Off Time- 5.00 PM

All orders ship the same day if placed before 5.00 PM (Mountain Standard Time)

Time Zone: (GMT-07:00) Mountain Standard Time (Phoenix)

What happens after I place an order?

You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1-2 business days (not including holidays). Products that have customizations will take longer to ship out.

Please check your spam folder for the confirmation email if you don't see it in your inbox.

If you don't receive a confirmation email, please email platevanish@usa.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

Order Processing:

After you place an order for Stealth Plate Curtains, our team will begin processing it within 1-2 business days. Please note that processing times may vary based on product availability and order volume.

You will receive an email confirmation once your order has been processed and is ready for shipment.

Shipping Methods:

We offer various shipping methods during the checkout process, including standard and expedited options. Shipping costs and estimated delivery times will be displayed at the time of purchase.

The choice of shipping method and associated costs are determined by the shipping address and the selected delivery option.

Delivery Timeframes:

Estimated delivery times are provided during the checkout process and are based on the shipping method chosen, your location, and potential external factors (such as customs clearance).

While we strive to deliver your Stealth Plate Curtains within the estimated timeframe, please note that actual delivery times may vary.

Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.

You can use the provided tracking information to monitor the status and location of your order in real-time.

For any concerns regarding the tracking or delivery of your order, please contact our Customer Support team at support@platevanish.com . We will assist you in tracking down your package and resolving any issues.

Shipping Addresses:

Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

If you need to update your shipping address after placing an order, please contact our Customer Support team as soon as possible.

Shipping Delays:

While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances such as weather conditions, holidays, or customs processing may cause delays. We appreciate your understanding in such cases.

How do I check the status of my order?

Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 5 business days, please email platevanish@usa.com and we will assist you from there.

If you have any questions or require further assistance regarding our Shipping Policy, please contact us at support@platevanish.com. We are here to address your inquiries and provide any necessary clarification.

By placing an order for Stealth Plate Curtains, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.

Contact Us

Address: 14221 N 51st Ave, Glendale, AZ 85306, United States
Phone Number: +1 (480) 420-7909
Email: support@platevanish.com
Customer Support: Monday-Friday 9:00 A.M. to 5:00 P.M (MST)